Privacy policy

Raw Tapez Privacy Policy

Effective Date: 02/23/25

This Privacy Policy describes how Raw Tapez (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from rawtapez.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you
  • Provide the Services
  • Comply with any applicable legal obligations
  • Enforce any applicable terms of service
  • Protect or defend the Services, our rights, and the rights of our users or others

3. What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

A. Information We Collect Directly from You

This includes information that you directly submit to us through our Services:

  • Basic contact details: Name, address, phone number, email
  • Order information: Name, billing address, shipping address, payment confirmation, email address, phone number
  • Account information: Username, password, security questions
  • Shopping information: Items viewed, added to cart, or saved to wishlist
  • Customer support information: Communications with us, including emails, messages, or reviews

B. Information We Collect Automatically (Cookies & Tracking Data)

We collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies. Usage Data may include:

  • Device information
  • Browser type and operating system
  • Network connection details
  • IP address
  • Clicks, time spent on pages, and interactions with the Site
Cart Abandonment Tracking

Raw Tapez's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

For more details on how we use cookies, see Section 6 below.

C. Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Shopify: Platform used to power our Site and Services
  • Payment processors: Collect payment details (e.g., credit card, billing address) to complete transactions
  • Advertising platforms (Meta, Google, etc.): Collect ad interactions, interests, and engagement with our ads
  • Third-party analytics tools: Provide insights on user behavior and engagement

We are not responsible for the accuracy of third-party information. For details on third-party policies, refer to Section 10 below.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products & Services: Processing orders, fulfilling shipments, managing your account, and handling returns/exchanges
  • Marketing & Advertising: Sending promotional emails, text messages, and displaying relevant ads
  • Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent or malicious activity
  • Customer Support: Assisting with inquiries and improving our customer service experience

5. SMS, Email & Advertising Communications

A. SMS Marketing & Notifications

By opting into SMS messages, you agree to receive:

  • Transactional updates (e.g., order confirmations, shipping updates)
  • Promotional offers, new product releases, and exclusive discounts

Opt-Out: You may unsubscribe at any time by replying STOP to any message. Standard messaging and data rates may apply.

Data Sharing Exclusion: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

B. Email Marketing

By subscribing to our email list, you agree to receive:

  • Exclusive product drops, discounts, and promotions
  • Community updates and product recommendations

Opt-Out: You may unsubscribe at any time using the "Unsubscribe" link in any email.

C. Advertising on Meta, Google & Other Platforms

We use Meta (Facebook & Instagram Ads), Google Ads, and other advertising platforms to deliver targeted ads. This includes:

  • Retargeting ads based on past interactions with our Site
  • Use of cookies and tracking data to improve ad relevance

Opt-Out of Targeted Ads:

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Power and improve our Site and Services
  • Run analytics and better understand user interactions
  • Tailor our advertising efforts

You can control cookie settings through your browser, but disabling them may affect Site functionality. More details on Shopify's cookie policies can be found here.

7. How We Share Your Personal Information

We do not sell your personal information. However, we may share your data in the following circumstances:

  • Service Providers: Shipping carriers, payment processors, customer support partners
  • Advertising Partners: Platforms like Meta and Google for marketing and remarketing purposes
  • Legal Compliance: When required by law or to protect against fraud
  • Business Transfers: In case of mergers, acquisitions, or changes in business ownership

8. Security & Data Retention

We take precautions to protect your personal information, but no security system is completely foolproof.

  • We implement safeguards to prevent unauthorized access, misuse, or loss
  • Retention periods depend on legal requirements, business needs, and security obligations

If you believe your account has been compromised, contact us immediately at 34ulises@rawtapez.com.

9. Your Rights & Choices

You may have certain rights over your personal information, including:

  • Right to Access: Request details of the personal data we collect
  • Right to Delete: Request that we delete your personal data
  • Right to Correct: Request correction of inaccurate data
  • Right to Opt-Out of Marketing: Unsubscribe from emails and SMS communications

To exercise these rights, contact us at 34ulises@rawtapez.com.

10. Contact Us

For any questions or privacy-related concerns, contact us at: